Zo-Ray Creations is two sisters, Helen Ray and Janie Alonzo who are both Square In A Square Certified Instructors We were born and raised in San Angelo, Texas. Helen worked in the sewing industry for 15 years. Janie lives in Austin and works for the State of Texas.

Our contact information

By email: zoraycreations@yahoo.com

By standard mail:
Zo-Ray Creations
4803 Gladeview Dr
Austin, TX 78745

By phone:
512-924-5242 or 817-343-9399 (between 9 a.m. and 8 p.m. central time)

zoraycreations@yahoo.com

Payment Information:

We accept Visa, Mastercard and Discover. All credit card information is encrypted to insure that your transaction is secure! For those of you who prefer to purchase offline, we will also gladly process your order by phone with a credit card or mail with a money order or check!

Shipping Information:

All orders will usually ship within 2-3 days unless we have questions about your order. We must have a valid email address so we can contact you if necessary. If we are out of stock on an item that you have ordered or do not have the quantity or yardage that you have ordered, we will contact you prior to processing your order.

Most orders will ship USPS Priority Mail. We must have a valid street address for shipment. We are not responsile for shipments that are returned to us if you provided an incorrect/invalid address.

Return Policy:

Cut fabrics, books, patterns, kits, and sale items are not returnable unless the are defective. Defective items will be replaced with the identical item. Items that are returnable must be in the original packaging, in saleable condition, and have no smoke odor. An RA number must be requested within 5 days of receipt, (according to the carrier delivery records). Please contact us to determine which items in your purchase may be returned. An RA number is required for all returns. Iitems returned without an RA number will not be accepted. Be sure to email us at customerservice@zoraycreations.com stating the reason for wanting to return an item and to request an RA number.

Restocking Fee:

There will be a 10% restocking fee on returned items. You are responsible for the return shipping charges. Your refund will be issued once the items have been received by us.

Cancellation Fee:

There will be a $5.00 fee for any order cancelled after the order has been placed but not yet shipped.

Sales Tax:

Orders receivedd from within the state of Texas will have an 8.25% sales tax added. Orders from outside Texas do not incur a sales tax.

Problems:

If there are any problems with your order, please email us at customerservice@zoraycreations.com.

Frequently Asked Questions: